Library Ambassador training

Help students discover library resources, study spaces and the support available for learning.

Getting to know UKMC

UK Management College (UKMC) supports students studying higher education courses, including courses delivered with partner institutions. Students may have different courses, campuses and awarding or partner institutions. Always use the official UKMC website and your own course handbook to check the arrangements that apply to you.

Student Ambassadors help people feel included, share reliable information and direct students to the appropriate College team. They do not make academic decisions, investigate complaints or provide specialist professional advice.

UKMC website · Course handbooks · Who to contact · UKMC policies

Your specialist role

Help students discover library resources, study spaces and the support available for learning.

Good practice means treating students fairly, checking information before sharing it, protecting private information and referring concerns to the right staff. Ask for guidance whenever you are unsure.

Check your understanding

Answer five questions about your role. You need at least four correct answers to complete this activity. You may try again.

1. A student cannot find an academic source. What should you do? Direct them to library resources or library staff Write their assignment Tell them to use any website

2. What should you do with a suggestion about opening hours? Promise an immediate change Share the student’s name publicly Pass on the feedback through the appropriate channel

3. How should you promote library services? Use clear, accessible and accurate information Claim services exist without checking Only tell your friends

4. A student shares a private learning difficulty. What is appropriate? Announce it to the group Respect their privacy and signpost approved support Keep a personal list of their details

5. Which action supports fair access? Discourage new students Assume everyone knows how to use the library Explain how to find resources and ask about access needs

Your certificate details

Enter the name you want on your certificate and your UKMC or partner institution email. These details are used on this device to prepare the certificate; this activity does not send them to a server.

Your nameInstitutional email

Accepted email endings: ukmc.ac.uk, wlv.ac.uk, aub.ac.uk, cccu.ac.uk and hsu.ac.uk.

Certificate of Completion

UKMC Student Ambassador Development

Library Ambassador

This recognises that

has completed the five-question specialist knowledge assessment.

UKMC
LEARNING
2026–27

Dr Abbas Mohammed

Head of Student Non-Academic Engagement

UKMC internal student engagement learning record